تعلن شركة ارامكس في الاردن عن حاجتها الى :

1- Contact Center Executive

Job Description:-

• Respond and follow-up customer calls to ensure customer satisfaction.
• Give the best customer centric experience to the customer.
• Provide personalized indirect customer service by responding to the needs of the each customer
• Log shipment collection requests.
• Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
• Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
• Provides products and service information to customers as needed.
• Answer customers’ general inquiries.

Job Requirements:-

• Good communication skills.
• Excellent command of English.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Team spirit.

 

2- Customer Success Executive – French Speaker

Job Responsibilities:

• Answer customer’s general inquiries about our services, prices and regulations.
• Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.
• Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.
• Escalate discrepancies that may occur on any shipment and reassure customers.
• Escalating actions pending with other assignees causing a delayed value delivery for the customers.
• Handling complex complaints and customers with a very thorough and details-oriented mindset.
• Direct customers’ requests to the correct stakeholder whenever needed.
• Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly.

Job Requirements (Experience and education)

1. Excellent French & English & Communication skills.
2. Good problem-solving and decision-making skills
3. Basic knowledge in Microsoft applications.
4. Flexible with all shifts.
5. Excellent command of English
6. Competency in Microsoft applications including Word, Excel, and Outlook.
7. Team spirit.